Ex.10. Answer the questions.
1. Why is it so important to adhere to a rigid structure in business writing?
2. What is business writing bound by?
3. What are the main constituents of a business letter?
4. What does straying from accepted standards convey?
5. Whose name, address and designation come first: the writer’s or the addressee’s?
6. What punctuation marks are used after the salutation?
7. How many paragraphs does the main body of the letter usually comprise?
8. How are you supposed to sigh off in a business letter?
9. What words are usually used as valediction in a business letter?
10. Do you sign before or after the writer’s name?
11. What enclosures are usually attached to a resume?
Ex.11. Read the sample letter. Analyze the constituents of the letter. Does the writer adhere to the rigid structure of a business letter?
Lori Flanagan
CEO
Zeta Chicken Food Corporation
1800 Stone Ridge Street
Los Angeles, CA 90001
February 27, 2012
Lessie Benningfield
1728 Wyatt Street
Boca Raton, FL 33434
Dear Ms. Benningfield,
As the representative of the company, I thank you for your wonderful suggestions in regard to the packaging appearance of our food products. I have planned a meeting with our top advertisers and sales heads to implement the new design covers and packaging.
We are also considering the increase in single food servings but with the same price. It will surely help to grow the business and give more satisfaction ratings from the customers.
Rest assured that you will be able to see the new packaging after one year. Our fast foods all over the country will surely have more distinctive features from the other fast food competitors. We are delighted to see our customers happy about our new dishes and products.
Again, thank you very much for your wonderful suggestions. If you have other suggestions and concerns, feel free to contact me at 732-761-4660 or at loriflanagan@zetachicken.com.
Truly yours,
Lori Flanagan
CEO
Zeta Chicken Food Corporation
Ex.12.Imagine that you are the Front office manager of a five-star hotel in London. One of your customers was dissatisfied with the room service. Write a letter of apology. Go to http://businessletterformat.org/ and have a look at sample letters of apology. Use them as a guide.
Дата добавления: 2016-01-03; просмотров: 17; Мы поможем в написании вашей работы! |
Мы поможем в написании ваших работ!