Ex.20. Study the phrases used in telephone conversations.
| Making calls | Receiving calls |
| Hello, this is John Brown, from Ford Motors. Could I (can I) speak to Mr. Clinton, please? It’s Mr.Johnson here. I’d like to speak to Mr.Clinton, please. Hello, Mr.Clinton, please. Could you put me through to (extension 924), please? Could you just tell him/her that I called? Could you ask him to call me back? Could I leave a message? I’m calling about…. I’m calling to enquire about… Sorry to have troubled you. I’d like to arrange an appointment to see him, please. Thank you. Thanks for your help. Goodbye. | Hello, marketing department, how can I help? Speaking. Who’s calling, please? Who shall I say is calling? Please, hold, I’ll put you through. Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you... OK - I’ll put him through. Hang on a moment, I’ll put you through. I’m afraid he’s in a meeting at the moment. Can I help? Can you call back later? Can I take a message? Can I take your number, please? I’m sorry, you must have the wrong number. I’ll just look in the diary. So when’s convenient for you? Would next Wednesday be okay? I could make it after four. Thank you for calling. Goodbye. |
Sometimes you have to check information and you can say:
Sorry, I didn’t catch your name. Could you spell it, please.
Sorry, did you say 341 or 431?
Could you repeat that, please?
Could I just read that back to you?
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