Ex.18. Listen to the telephone conversations at www.bbc.co.uk.
I Michelle: | Hello, you've reached the marketing department. How can I help? | ||
Male: | Yes, can I speak to Rosalind Wilson, please? | ||
Michelle: | Who’s calling, please? | ||
Male: | It’sRichard Davies here. | ||
Michelle: | Certainly. Please hold and I’ll put you through. | ||
Male: | Thank you. | ||
Michelle: | Hello, marketing. How can I help? | ||
Male: | Could I speak to Jason Roberts please? | ||
Michelle: | Certainly. Who shall I say is calling? | ||
Male: | My name’sMike Andrews. | ||
Michelle: | Just a second- I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you... OK - I’ll put him through. Hang on a moment, I’m just putting you through. II | ||
Claire: | Hello, finance department. | ||
Female: | Hello, can I speak to Adrian Hopwood, please? | ||
Claire: | I’m afraid he’s in a meeting at the moment. Can I help? | ||
Female: | No I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting? | ||
Claire: | In about an hour. Can you call back later? | ||
Female: | Okay, I’ll do that. | ||
Claire: | Or can I take a message? | ||
Female: | Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back. | ||
Claire: | Can I take your number, please? | ||
Female: | Yes, it’s 5556872. | ||
Claire: | 5556872. Okay, I’ll make sure he gets the message. | ||
Female: | Thanks very much for your help, bye! | ||
Claire: | Goodbye! III | ||
Male: | Hello, this is the press office. | ||
Michelle: | Rachel Allsop please. | ||
Male: | I’m sorry, you must have the wrong number. There’s no-one of that name here. | ||
Michelle: | Oh. Can I check the number I’ve got…. is that not 5568790? | ||
Male: | No, it’s 5558790. | ||
Michelle: | Oh sorry about that. I must have dialled the wrong number. | ||
Male: | No problem! Bye! | ||
Male: | Hello, press office, can I help you? | ||
Ruth: | Hello. Paul Richards, please. | ||
Male: | I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770. | ||
Ruth: | Did I not dial that? | ||
Male: | No you rang 5558790. | ||
Ruth: | Oh, sorry to have troubled you. | ||
Male: | No problem. Hang on a moment and I’ll put you through to Paul’s extension. | ||
Ruth: | Thanks. | ||
IV
Michelle: | Mr Hibberd’s office! |
Peter: | Hello, can I speak to Brian Hibberd, please? |
Michelle: | I’m afraid he’s in a meeting until lunchtime. Can I take a message? |
Peter: | Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson here. |
Michelle: | Could you hold on for a minute, Mr. Jefferson. I’ll just look in the diary. So when’s convenient for you? |
Peter: | Some time next week if possible. I gather he’s away the following week. |
Michelle: | Yes, that’s right, he’s on holiday for a fortnight. |
Peter: | Well, I need to see him before he goes away. So would next Wednesday be okay? |
Michelle: | Wednesday, let me see, he's out of the office all morning. But he's free in the afternoon, after about three. |
Peter: | Three o'clock is difficult. But I could make itafter four. |
Michelle: | So shall we say 4.15 next Wednesday, in Mr. Hibberd's office? |
Peter: | Yes, that sounds fine. Thanks very much. |
Michelle: | Okay, then. Bye. |
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