Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
1. In small hotels, it is easy for the GM to become acquainted with
guests.
2. Owners must provide general managers with a return on investment.
3. The corporation holds general managers accountable for the hotel's profitability.
4. Hoteliers like to feel that guests take a personal interest in their well-being.
5. F & B managers and their staff should always remember they are hosts. '
6. Hotel managers with an autocratic leadership style are more likely to be successful.
11. Enumerate the main responsibilities of a typical hotel GM and comment on them. The following words and phrases will come in handy:
• hotel general manager
• owner
• to provide
• reasonable return on investment
• to keep guests satisfied and returning
• to keep employees happy
• to meet and greet
. VIP
• to become acquainted
• guest
• to ensure their stay is memorable
• to secure their return.
12. Work in pairs:
a) Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:
• the famous Moscow Radisson Slavyanskaya Hotel was promoted
the position of general manager not so experienced immediately faced several challenges had to overcome lots of difficulties started meeting guests was always visible in the lobby in the food-and-beverage outlets
at peak times (check-out, lunch, check-in, and dinner time) liked to feel that the GM takes a personal interest always responded to the demands of the guests credited his success to several things
B) When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to leam further details or clarify some points.
13. Entitle the passage (two paragraphs) from the words «Larger hotels...» up to the words «...are hosts»:
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