The functions and departments of a hotel
The primary function of a hotel is to provide lodging accommodation. A large hotel is run by a general manager (GM) and an executive committee comprised of the key executives who head major departments: rooms division director, food and beverage director, marketing and sales director, human resources director, chief accountant or controller, and chief engineer or facility manager. These executives generally have a regional or corporate counterpart with whom they have a reporting relationship, although the general manager is their immediate superior.
A hotel is made up of several businesses or revenue centers and cost centers. A few thousand products and services are sold every day. Each area of specialty requires dedication and a quality commitment for each department to get little things right all the time. Furthermore, hotels need the cooperation of a large and diverse group of people to do it. Godfrey Bier, the general manager of the elegant 800-room General Ei-senhower Hotel calls it a business of details. Another wise comment comes from Matthew Fox: «If you ignore the little stuff, it will become big stuff».
Hotels are places of glamour that may be awe-inspiring. Even the experienced hotel person is impressed by the refined dignity of a beautiful hotel like a Ritz-Carlton or the artistic splendor of a Hyatt. The atmosphere of a hotel is stimulating to a hospitality student. Let us step into an imaginary hotel to feel the excitement and become a part of the rush that is similar to show business, for a hotel is live theater and the GM is the director of the cast of players.
Hotels, whether they are chain-affiliated or independent properties, all exist to serve and enrich society, and at the same time make a profit for the owners. Frequently, hotels are just like pieces of property on a Monopoly board. They often make or lose more money with equity appreciation or depreciation than via operations.
Hotels have been described as people palaces. Some are certainly palatial, and others are more functional. Hotels are meant to provide all the comforts of home to those away from home. A gracious feeling of warmth and welcome is a hotel's most valuable asset. Hotels have personalities that are created by the combined chorus of effort, interest, and sincerity on the part of every member of the staff [1, 120—121].
Vocabulary notes
to run (smth.) руководить (чем-либо)
counterpart человек, занимающий аналогичную должность в другой компании, фирме, гостинице и т. д.
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to report (to smb.) зд. подчиняться (кому-либо)
immediate superior непосредственный начальник
director 1) начальник, директор; 2) режиссер
area of specialty зд. область специализации; сфера узкой профессиональной деятельности
dedication зд. ответственное отношение к работе; преданность, верность, обязательство перед фирмой, работодателем и т.п.
commitment делать (что-либо) правильно
to get (smth.) делать (что-либо) правильно
Right
to ignore (smth.) не обращать внимания (на что-либо)
glamour очарование; обаяние, шарм. Glamour — название модного женского журнала, издаваемого в США (ср.неологизмы в русском языке: «гламур», «гламурные» журналы)
awe-inspiring зд. волнующий, впечатляющий; повергающий в трепет
refined dignity утонченное достоинство, светскость
Ritz-Carlton Hotel «Риц-Карлтон» — отель в Бостоне, традиционно считающийся самым фешенебельным отелем в стране; сеть этих отелей
Hyatt Hotels сеть известных роскошных отелей Хьятт
splendor великолепие, богатство, пышность, роскошь
imaginary вымышленный
to be chain-affiliated зд. быть одним из отелей определенной известной фирмы (напр., Хилтон, Шератон, Хьятт)
to enrich обогащать
rush зд. удовольствие, острые ощущения;
live theater зд. театр с реальными (живыми) актерами
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cast of players зд. актерский состав; труппа
equity экон. акция без фиксированного дивиденда
appreciation повышение в ценности (стоимости)
depreciation снижение стоимости, обесценивание
palatial богатый, великолепный, роскошный; зд. похожий на настоящий дворец
asset зд. ценное качество, преимущество, достоинство
Vocabularyfocus
4. Match each word or phrase on the left with the correct equivalent on the right:
1) chief accountant
2) human resources director
3) owner
4) effort
5) profit
6) sincerity
7) hospitality
8) little stuff
a) начальник отдела кадров
b) главный бухгалтер
с) мелочь, пустяк
d) гостеприимство
e) искренность
f) усилие
g) владелец
h) прибыль, доход
5. Match each attribute on the left with the correct word on the right (more than one interconnection is possible):
1) hospitality
2) quality
3) general
4) chief
5) sales
6) key
7) immediate
a) accountant
b) student
c) сcommitment
d) superior
e) executive
f) director
g) manager
6. Match each word on the left with the correct definition on the right:
1) expert- a) money which is earned by doing business, after all
enced the costs are taken from it
2) atmos- b) aperson in a company with the power to make deci-
phere sions
3) executive c) anumber of people or things that are together, or that are connected in some way
4) home d) aperson who has the same position as another
5) counter- e) good at something because she or he has spent a lot
part of time doing it
6) effort f) the general character or feeling of an organization
7) group g) the use of strength or determination in an attempt to
do something that is difficult or involves hard work
8) profit h) the place where you usually live, especially with your
family
[7], [8]
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7. Match the synonyms:
1) wise
2) frequently
3) live
4) employer
5) need
6) staff
7) several
8) dedication
9) profit
10) splendor
11) revenue
a) often
b) clever
c) personnel
d) luxury
e) loyalty
f) owner
g) income
h) want
i) afew
j) profit
k) exist
8. Match the antonyms:
1) depreciation
2) little
3) seldom
4) enrich
5) superior
6) different
7) warmth
8) general
9) buy
10) more
a) subordinate
b) specific
c) appreciation
d) frequently
e) impoverish
f) the same
g) less
h) cold
i) big
j) sell
Comprehension
9. Answer the questions on the text:
1. What is the primary function of a hotel?
2. Whom is a large hotel headed by, as a rule?
3. What directors and managers run a large hotel?
4. Why is the rush of a big hotel similar to show business?
5. What is sold every day in a typical hotel?
6. What are hotels meant to provide to those away from home?
7. Whom is an executive committee comprised of?
8. Why do hotels need the cooperation of a large and diverse group of people?
9. How many products and services are sold every day in a large hotel?
10. Why does each area of specialty require dedication and a quality commitment?
11. What does Matthew Fox's comment «If you ignore the little stuff, it will become big stuff» mean? Do you agree with him?
12. What is a hotel's most valuable asset?
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