Services and facilities provided in a hotel
laundry service
dry cleaning service
ice machine
lounge
Porter/Bellman
newsstand
shoe shine
safety deposit box
wake-up call
pets allowed/not allowed-
foreign currency exchange-
health/fitness/exercise center-
valet parking
continental breakfast
indoor/outdoor pool
sauna
internet access
baby sitting
safety deposit box
cable TV
Types of rooms
a single room
a double room
a double double room
a triple room
a quads room
a twin room
a smoking room
a non-smoking room
a family room
a function room
a penthouse
a display room
a standard room
a superior room
a junior suite room
a suite room
en suite
an exhibition room
an adjoining room
a presidential suite
a cabana
a conecting room
an afficiency
a king room
a lanai
a queen room
Bed types
Berth
Bunk
Single bed
Double bed
Double double bed
Twin bed
“Z” bed
Rollaway bed
Sofa bed
Studio bed
Hollywood bed
King (size) bed
Queen (size) bed
Murphy bed
Signs in a hotel
Booked
All booked up
Vacancy
No vacancy/ies
Valet parking
Do not disturb
Hotel workers (occupations)
a maid/housekeeper
a bell-boy/bellhop
a valet
a houseman
a bellman/ porter/ bell hop
an activity host(ess)
an animator
a chef
a head (hall) porter
a hotel representative
a maitre d’hotel
a hotel manager
a general manager
a pool attendant
a fireguide
a maintaince
a bell captain/ concierge
a clerk
a front desk clerk/receptionist
Useful words and expressions
to book a hotel
to reserve a hotel
time of arrival
time of departure
(to) check in
(to) check out
to call the front desk
to order room service
to cancel reservation / booking
reservation
room rates
sitting area
accommodation
to complete / to fill in a form
reception
arrive date / date of arrival
room service
to make a reservation / to book a room
no vacancies
booking confirmation
in advance
hotel facilities
rate
check-in time
check-out time
pay for services
payment in local currency
pay cash
front desk
Supplement 2
TEXTS FOR HOME READING
Text 1
HOTEL LOYALTY PROGRAMS
Hotel Loyalty Programs are corporate sponsored membership clubs for hotel frequent guests and are similar to airline frequent flyer loyalty programs. Membership is free in most hotel chains. The purpose of Hotel loyalty programs are to ensure that a hotel company retains its clients as frequent guests by offering added value benefits for staying as a guest or booking conference rooms and facilities at their hotels. The basic idea is every eligible hotel night or every dollar you spend at hotel brands participating in the corporate hotel loyalty program earns points, which can be exchanged for rewards like hotel rooms, room upgrades and airline miles.
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Some hotel chains, particularly in the luxury segment, operate programs that do not award points, but offer frequent guest recognition with added value benefits such as complimentary room upgrades, restaurant and spa discounts, and additional amenities in recognition of the loyal guest.
Hotel co-branded credit cards are a common strategy for earning hotel loyalty points and benefits when not staying at hotels.
An additional incentive for a hotel frequent guest is premium membership. Each corporate hotel loyalty program has its own criteria for elite membership. Hotel loyalty program elite membership is generally earned by a frequent guest when certain thresholds are met for the number of hotel stays, hotel nights, or money spent. A hotel stay is defined as consecutive nights at same hotel under same name, regardless of the number of different reservations.
Elite membership in a hotel loyalty program is generally based on activity within a calendar year. Sleep at the loyalty program member hotels for sufficient nights or stays, or spend enough money and you'll get a silver/gold/platinum/diamond hotel program membership card entitling you to various perks, such as hotel points bonuses, lounge access, free upgrades, guaranteed rooms, etc. High level elite membership in the major hotel chain loyalty programs, generally with the benefit of complimentary room upgrades, takes between 25 and 75 hotel nights in a 12-month period.
Some of the better-known hotel loyalty programs are:
ü 1865, for Langham Hotels International.
ü Choice Privileges, for Choice Hotels properties including some international destinations.
ü Hilton HHonors, at Hilton hotels. Allows guests to "double dip", earning both hotel points and airline miles for the same stay.
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ü Hyatt Gold Passport is a rewards and privileges program associated with the entire Hyatt hotel chain. Beginning with the first stay, a Hyatt Gold Passport member can earn and redeem free nights with no blackout dates in over 470 locations worldwide.
ü Marriott Rewards, for Marriott owned hotels.
ü Pan Pacific Privileges, for Pan Pacific Hotels and Resorts
ü Priority Club, for InterContinental chain hotels (including Holiday Inn).
ü Starwood Preferred Guest, for all Starwood hotels and resorts. Le Meridien's Moments program has been rolled into this.
ü Shangri-La Hotel Golden Circle, at Shangri-La and Traders. The program is unusual for having no points of its own; instead, you can choose to credit miles into various airline programs. Nights and stays are still tracked for premium levels.
ü MaS Rewards, for Sol Melia Hotels & Resorts. Allows guests to earn points for their hotel stays and to get open access to exclusive special offers in solmelia.com 2 days before non-members.
Text 2
STAR RATING
-Six and seven-star hotels
The notion is that a hotel can be six or seven stars is a joke among travel professionals since most respectable hotel rating systems do not give out a rating higher than five stars. The consensus is since so few hotels really can achieve the five star rating then there shouldn't be a rating higher than five stars.
An example of a popularly known "seven star" hotel is Dubai's Burj al-Arab. It's certainly one of the most luxurious hotels in the world (as awarded earlier by Conde Nast Traveller Magazine), and is also officially the tallest hotel in the world. In reality, it is a 5 star deluxe property (the popular seven star status is not often corrected in the media, though).
Five-star hotels
The five-star hotels is the quintessential luxury hotel, offering thrills above and beyond the actual needs of the travel. They have restaurants and night spots that are world class, with food and entertainment that draw non-guests to sample it too.
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Five-star hotels also tend to have opulent and expensive decorations; fancy gyms, swimming pools and spas. Major five-star chains compete to offer the most ludicrous thrills imaginable: Loews offers dog-walking services, while Conrad will let you order from a menu of pillows. Needless to say, all this comes at a steep price, and you're unlikely to be able to justify the expense of a five-star for ordinary business travel. The other downside to five-stardom is that hotels that can jump through all the hoops to achieve the rating are likely to be large and impersonal.
Major chains: Orient-Express Hotels, Conrad (Hilton), Pan Pacific Hotels and Resorts, St. Regis, Le Meridien and W (Starwood), InterContinental (ICH), JW Marriott and Ritz Carlton (Marriott), Shangri-La, Kempinski, Mandarin Oriental, Sofitel (Accor), Four Seasons (Accor), Regent (Carlson), Langham International
Four-star hotels
The four-star hotel is a good business hotel. Everything works smoothly, there's Internet in every room, a well-equipped business center, they'll arrange your airport transfer and room service is palatable and only somewhat expensive. And your boss will probably not faint when they see the bill.
Major chains: Hilton, Marriott, Novotel (Accor), Crowne Plaza (ICH)
Three-star hotels
Three-star hotels are solid but dull. Your room will have an attached bathroom and there's probably a restaurant downstairs and 24-hour reception service.
Major chains: Ibis, Mercure, (two Accor hotels brands), Courtyard by Marriott, Holiday Inn (ICH), Cyprus Hotels
Two-star hotels
Two stars means no-frills hotel. In most countries two stars means that your room probably has its own bathroom and there's probably a TV and telephone in your room, but rooms are bare-bones and you're unlikely to want to spend any more time than strictly necessary inside.
Major chains: Comfort Inn, Motel 6, Super 8 and Etap
One-star hotels
You don't see many of these, and with reason. One-stars are not just no-frills, but often downright dodgy: rooms are barely functional, shared bathrooms are somewhere down a corridor and the painted ladies from the all-hours karaoke bar next door dance the horizontal tango all night long in the room next to yours.
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Unrated hotels
Unrated hotels are a mixed bag. Most, it is safe to say, are hotels that are either too dodgy to achieve even the meager requirements of a one-star — or, alternatively, too small and personal to be able to offer (say) 24-hour room service, although the service and amenities offered are otherwise of five-star caliber.
There are also selective hotel groups for smaller properties that generally select for high quality, boutique hotels.
Grand old hotels
In many cities, there is one famous old hotel, usually going back to the Victorian era, that was historically the place to stay. Of course, the newer luxury hotels may have better facilities, but the old place has cachet. See Grand old hotels.
International brands
International brands are a popular choice with business travellers, as they generally offer standardized predictability. The downside for leisure travel is that they are rarely very exciting or exotic, and there can still be considerable variation within the brand.
Text 3
THE MICHELIN STARS FOR HOTELS AND HOTEL RESTAURANTS
The Michelin Guide (French: Guide Michelin) is a series of annual guide books published by Michelin for over a dozen countries. The term normally refers to the Michelin Red Guide, the oldest and best-known European hotel and restaurant guide, which awards the Michelin stars. Michelin also publishes Green Guides for travel and tourism, as well as several newer publications such as the Guide Voyageur Pratique (independent travel), Guide Gourmand (good-value eating-places), Guide Escapade (quick breaks) and Guide Coup de Cœur (favorite hotels).
History
André Michelin published the first edition of the guide to help drivers maintain their cars, find decent lodging, and eat well while touring France. It included addresses of gasoline distributors, garages, tire stockists, and information on fuel prices, changing tires and repairing automobiles.
The guide was distributed freely from 1900 until 1920. The Michelin brothers introduced the charge to establish more credibility after a pile of guides were found propping up a garage workbench. The guide introduced the star in 1926 to note good cooking; two and three stars were added in the early 1930s. The cover of the guide was originally blue, but since 1931 has been red.
Widespread, the star system was developed and guides to other countries introduced. Today a series of twelve guides list more than 45,000 hotels and restaurants across Europe, and the guide to France has sold 30 million copies since it was introduced. There are now Red Guides covering France, Austria, Netherlands, Belgium/Luxembourg, Italy, Germany, Spain/Portugal, Switzerland, and the UK/Ireland. The guide covering France is still by far the most thorough. There is also a Red Guide covering the "Main Cities of Europe". The first guides for cities outside of Europe were published in 2006 for New York City and for San Francisco (Hauman).
Guides for Tokyo, Los Angeles and Las Vegas have been released since November 2007. In guides released in November 2008, Tokyo was awarded a total of 227 stars; 9 restaurants were given three stars, 36 two stars, and 128 one star. This is more than three times New York City's total (56), and more than twice as many as Paris's total (96). (It should be noted, however, that Tokyo is home to 160,000 restaurants, versus New York City's 25,000 and Paris's 13,000)
In 2008, German restaurateur Juliane Caspar was appointed the editor-in-chief position of the French edition of the Guide. She is the first female and non-French national to take over at the French edition.
A guide for Kyoto and Osaka was published on 16 October 2009. Kyoto and Osaka were awarded a total of 106 and 79 stars respectively. In guides released in November 2009, Tokyo was awarded a total of 261 stars; 11 restaurants were given three stars, 42 two stars, and 144 one star .
Red and Green Guides
The Michelin Red Guide has historically had many more listings than its rivals, relying on an extensive system of symbols to describe each establishment in as little as two lines. Restaurants rated with a star also listed three specialities. Recently, however, very short summaries (2-3 lines) have been added for many establishments, for example 9,000 in France. These short summaries are written in the language of the country for which it is published, but the symbols are universal. The Red Guide uses anonymous inspections and does not charge for entries. Michelin claims to revisit establishments on average once every eighteen months in order to keep ratings up to date.
There is a Green Guide for each French region and many countries, regions, and cities outside France. Most Green Guides on France are available in several languages. They include background information and an alphabetical section describing points of interest. Like the Red Guide, they use a three-star system for recommending sights: three stars, "worth the trip"; two stars, "worth a detour"; one star, "interesting".
Michelin operates on the principle that only reviews by anonymous, professionally-trained experts can be trusted for accurate assessments of a restaurant's food and service (as opposed, for example, to Zagat, which relies on restaurant patrons for its reviews).
Michelin has gone to extraordinary lengths to preserve the anonymity of its inspectors. Many of the company's top executives have never met an inspector, and inspectors themselves are advised not to disclose their line of work, even to their parents (who might be tempted to boast about it).
The inspectors write detailed reports which are distilled, at annual "stars meetings", into the ranking of 3 stars, 2 stars, 1 stars, or no stars. Restaurants which Michelin deems unworthy of patronizing are simply not included in the guide.
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