Task 1. Write new words and word combinations.
General Vocabulary
to book a room — забронировать номер
to book in advance — забронировать заранее
to make a reservation — бронировать номер
to pay a deposit — выплачивать деньги по депозиту
to take a room — снять номер
to be in charge of — заведовать ч-л
to register smb — регистрировать к-л
to pay one’s bill — оплатить счет
to check out — выезжать из гостиницы
tip — чаевые
key — ключ
sea view — вид на море
at busy times — в разгар сезона
charge — цена, плата
Types of rooms — типы номеров
a single room — одноместный номер
connecting rooms — смежные комнаты
adjoining rooms — два номера гостиницы, расположенных рядом
a double room — двухместный номер
a suite — номер «люкс»
a twin room — двухместный номер с двумя кроватями
an outside/inside room — номер с видом на улицу/ с видом на двор
FB/full board — полное обслуживание (проживание + трехразовое питание)
HB/half board — проживание + завтрак и ужин
B&B/bed and breakfast — проживание с завтраком
Inside a room — в номере
heating — отопление
internet access — доступ к Интернету
air conditioning — кондиционер
smoke-free — комната для некурящих
bathtub — душевая кабина
shower — душ
towel — полотенце
robes — гардеробная
hair dryer — фен
sink — раковина
soap — мыло
executive desk — стол руководителя
Hotel Staff — Персонал гостиницы
a porter — швейцар
attendants — обслуживающий персонал
a clerk — администратор
a pageboy — рассыльный
a maid — горничная, прислуга
concierge — консьерж
In the hotel — в гостинице
a lobby — вестибюль
reception desk — стойка регистрации
a book-office — билетная касса
|
|
|
information desk — стол справок
an entrance — вход
Hotel Features — Особенности гостиницы
beauty parlours — салон красоты
spa — спа
catering — выездное ресторанное обслуживание
gym — спортзал
swimming-pool — бассейн
business centre — бизнес-центр
laundry — услуги прачечной
dry cleaning — химчистка
pets allowed — возможно проживание с животными
turndown service — подготовка номера ко сну
room service — обслуживание в номере
children facilities — услуги для детей
Фразы для общения в гостинице
Good morning, can I help you? — Доброе утро, я могу Вам помочь?
I’d like a room, please. — Мне нужна комната, пожалуйста.
Do you have any rooms available? — Есть свободные номера?
What kind of room would you like? — Какой номер Вы бы хотели?
I’d like a double room. — Мне нужен двухместный номер.
Could you fill in the registration form, please. — Заполните регистрационную форму, пожалуйста.
I’d like to stay for two nights. — Я планирую остаться на две ночи.
Here is your key-room number 102. — Вот ваш ключ — комната номер 102.
What time is the breakfast, please? — Во сколько завтрак?
Are you fully booked next week? — Есть свободные номера на следующую неделю?
I’d like to check in/out, please. — Я бы хотел заехать в гостиницу/выехать из гостиницы.
Is breakfast included? — Завтрак входит в стоимость проживания?
Where’s the lift? — Где лифт?
There is something wrong with the heating in my room. — Что-то не так с отоплением в моем номере.
|
|
|
Excuse me. The television doesn’t work. — Извините, но телевизор не работает.
What time do we have to check out? — Когда нам нужно оформить выезд из гостиницы?
I’m leaving in a few minutes. Could I pay my bill? — Я уезжаю через пару минут, могу я оплатить счет?
Task 2. Read the dialogues (устно).
DIALOG 1. Hotel Reservation
RECEPTIONIST: Hello, Waterside Hotel.
CLIENT: Hello. I'd like to make reservations for 3 nights beginning March 6.
RECEPTIONIST: Yes, of course. What kind of room would you like?
CLIENT: I'd like a double room. How much would that be?
RECEPTIONIST: A double room is $42.00 a night.
CLIENT: O.K. I'll take it.
RECEPTIONIST: What is the name, please?
CLIENT: The name is Scott, Nil and Susan.
RECEPTIONIST: And what time are you arriving?
CLIENT: We're planning to arrive around 8:00 in the evening.
RECEPTIONIST: Very well. We'll have your room ready for you.
CLIENT: OK. Thank you.
RECEPTIONIST: Thank you for calling Waterside Hotel.
DIALOG 2. Reservation
CLIENT: Hi there, I want to reserve a hotel room.
RECEPTIONIST: No problem at all. Could I have your full name, please?
CLIENT: Sure, John Muller.
RECEPTIONIST: Hi, Mr. Muller. I'm Michelle, at your service. When do you need the room?
CLIENT: My plans are to be there June 14th to the 17th.
RECEPTIONIST: We have new room rates, sir. Will that be acceptable to you?
CLIENT: It depends on the price, of course. What is it?
RECEPTIONIST: It's $308 a night.
CLIENT: I have no problem with that.
RECEPTIONIST: Great! Would you prefer smoking or nonsmoking?
CLIENT: Definitely nonsmoking. I can't handle that smell.
RECEPTIONIST: Nonsmoking. Now, is a queen-size bed okay?
CLIENT: No problem.
RECEPTIONIST: Great, Mr. Muller. Your reservation is confirmed. Now all I need is your phone number.
CLIENT: Of course! It's 626-555-1739.
RECEPTIONIST: Thank you so much, Mr. Muller. We look forward to seeing you!
|
|
|
DIALOG 3. Checking in
RECEPTIONIST: Welcome to “Travelodge”. May I help you?
CLIENT: I’d like to check in. I have a reservation.
RECEPTIONIST: What’s your name, please?
CLIENT: Andrew Swenson.
RECEPTIONIST: Yes Mr. Swenson. You requested a single room for four nights, is that correct?
CLIENT: Yes, that’s right.
RECEPTIONIST: Could you fill in the registration form, please. Thank you. Your room number is 1409. Here’s your key. Enjoy your stay at “Travelodge”. Would you like assistance with your bags?
CLIENT: No thanks, I only have one. I can manage.
Dialog 4. Checking in
CLIENT: I have a reservation under the name of Muller.
RECEPTIONIST: Could I see your ID, please, sir?
CLIENT: Of course! Let me take it out of my wallet.
RECEPTIONIST: Thank you, sir. Now, do you have a credit card, sir?
CLIENT: Yes, of course. Is American Express okay?
RECEPTIONIST: I'm sorry, sir. Only VISA or MasterCard.
CLIENT: In that case, here's my VISA.
RECEPTIONIST: Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir?
CLIENT: Yes, I'm easy to please.
RECEPTIONIST: Very good. Here is your room key, sir. If you need anything at all, please dial 0.
DIALOG 5. Hotel Services
ROOM SERVICE: Hello. Room service.
CLIENT: Hello, I'm calling from room 113.I would like to order dinner.
ROOM SERVICE: What would you like to order?
CLIENT: I'd like the roast beef dinner, with mashed potatoes and green beans.
ROOM SERVICE: Would you care for something to drink with dinner'?
CLIENT: Ah, yes a large glass of milk.
ROOM SERVICE: Any dessert?
CLIENT: A dish of vanilla ice cream
ROOM SERVICE: Thank you. We'll bring it up in about thirty minutes.
DIALOG 6. Checking out
RECEPTIONIST: Good morning. May I help you?
CLIENT: Yes, I´d like to check out now. My name´s Adams, room 312. Here´s the key.
RECEPTIONIST: One moment, please, sir. ... Here´s your bill. Would you like to check and see if the amount is correct?
CLIENT: What´s the 14 pounds for?
|
|
|
RECEPTIONIST: That´s for the phone calls you made from your room.
CLIENT: Can I pay with traveller´s cheques?
RECEPTIONIST: Certainly. May I have your passport, please?
CLIENT: Here you are.
RECEPTIONIST: Could you sign each cheque here for me?
CLIENT: Sure.
RECEPTIONIST: Here are your receipt and your change, sir. Thank you.
CLIENT: Thank you. Good-bye.
Дата добавления: 2021-02-10; просмотров: 78; Мы поможем в написании вашей работы! |
Мы поможем в написании ваших работ!